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KMWorld Cover

February 2001 [Volume 10, Issue 2]

Features

Agencies queue up for KM

Kim Ann Zimmerman // 01 Feb 2001

Analytical CRM: capturing data to cater to customers

Judith Lamont, Ph.D. // 01 Feb 2001

E-process technology: Heading in the right direction

Alan Pelz-SharpeAngela Ashenden // 01 Feb 2001

Globalization—business opportunity and KM challenge

Peg McDonald // 01 Feb 2001

Internet growth drives enterprise application integration

Arthur Gingrande // 01 Feb 2001

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